The beauty of custom-made furniture is that you get exactly what you want. Each piece is especially made to suit you and your home, you get to choose the furniture that is perfect for you. As you are contributing in the process, you experience the joy of full ownership of the furniture that you will behold in your home. As Nate Berkus said, “Your home should tell the story of who you are and be a collection of what you love”.

We have a carefully selected group of removalists whom we trust and regularly work with to transport our pieces within Australia. These removalists are highly recommended by us due to their expertise and reliability in handling furniture transportation. It is important to note that transportation is considered a third-party service, and the payment for this service should be made directly to the provider.

While customers are welcome to make their own arrangements for transportation, we strongly advise utilizing a furniture removalist company that specializes in moving furniture rather than opting for a general transport company. The reason behind this recommendation is that furniture removalist companies have the necessary experience, equipment, and knowledge to handle the specific requirements of moving furniture safely and efficiently.

We discourage customers from taking a Do It Yourself (DIY) approach when it comes to transporting large pieces of furniture. Our furniture is known for its weightiness, which can pose challenges during transportation. To ensure the safety of our furniture, it is crucial to use appropriate moving blankets and transport it correctly. Failure to do so may result in damage to the furniture.

Due to the nature of the products, we do not offer refunds for a change of mind or an incorrect purchase. If the product is faulty or does not meet the agreed upon specifications, please contact us within 48 hours on (03) 9908 2221 or email us at support@kgrand.com.au

At Kingsford Grand Furniture, we have a vast range of specialized fabrics and leathers to choose from. The fabrics and leathers are of the topmost quality with an array of colours to choose from.

All products are carefully inspected before they leave the warehouse for delivery.

You can pay for your furniture at the Kingsford Grand Furniture showroom, online on the website, or with a credit card over the phone.

There is no surcharge on any of our payments.

Yes! We offer a wide selection of ready-made furniture. We understand that some are more pressed for a quicker solution, so we have pieces of furniture available for immediate purchase. These pieces of furniture are on display in our Melbourne showroom. These are NEW pieces, not returns. We build them to display our work and give an example for customers who are unsure of exactly what they want. Feel free to stop by our furniture shop to see if anything on the floor catches your eye! If one of our ready-made pieces fit your needs, you are more than welcome to purchase!

Our warranty covers structural issues only. Wear and tear is not covered, so be sure to take special care of your furniture and avoid dragging rough, sharp objects across. Humidity and/or moisture issues aren’t covered.

Our production time is 12 working weeks. Please keep in mind the nature of our work. Each piece is unique and therefore takes time to create. In the rare instance that this time frame runs longer, we ask that you be understanding. We are not willing to sacrifice quality for quantity.

Yes, we do offer the assembly of the furniture but at a cost. Our trusted removalists that delivery will also assemble the furniture if needed. Please reach out on (03) 9908 2221 or email us at support@kgrand.com.au to get a quote.

You can cancel your order if the order has not been processed. If you need to cancel your order, please contact us with your order details, including order number and full name, so we can then cancel your order prior to processing. If we need to process a refund, please note that once a refund is processed by our store, it may take up to 14 working days to appear in your account depending on your banking institution.

You can make changes to your order at any time up until your order has commenced processing. Please contact us if you need to change your order. However, please note that changes to an order may not be possible or may incur additional costs.